Return and refund policy

RETURNS

Our policy lasts for 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.

Some types of merchandise are not allowed to be returned. For example, perishable items such as food, flowers, newspapers or magazines cannot be returned. 

To complete your return, we require a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.

Delayed or Missing Refunds

If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have taken all of these steps and still have not received your refund, contact us at contact@chateau-leperon.com.
Sale or Promotional Items (if applicable)
Only regular priced items are refundable. Unfortunately, discounted or sale items are not.

Shipping

To return your product, you must send it to the following postal address: lieu-dit Eperon, Verac, 33240, France.

The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

The return shipping cost is your responsibility.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued at more than $75, we recommend that you use a shipping tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.